Shipping Policy

We ship throughout the United States from our showroom in Middletown, Rhode Island.

Order Processing

In-stock products typically ship within 1–3 business days.

Custom doors, windows, shutters, and other made-to-order products are not shipped immediately. After your purchase, you will complete a consultation with Classic Door to finalize your order. Production begins only after you have signed the Final Specification Document.

Estimated lead times shown on product pages begin after the Final Specification Document has been approved.

Shipping Methods

Orders are shipped using the carrier best suited for the size and weight of the product. Depending on your order, shipments may be sent by USPS, UPS, FedEx, or a freight carrier.

Tracking information will be provided when available.

Freight Deliveries

Large products such as doors, windows, and shutters are typically shipped by freight.

Customers are responsible for inspecting freight shipments before signing the delivery receipt. If there is visible damage, note it on the delivery receipt and contact Classic Door immediately.

Delivery Times

Delivery estimates are provided as a guide only. Shipping and manufacturing times may vary due to production schedules, carrier delays, weather, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated.

Some oversized or custom products may require additional freight charges. If additional shipping charges apply, we will contact you before processing your order.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at info@theclassicdoor.com so we can assist you.

Local Pickup

Many products may be picked up at our showroom by appointment.

Classic Door LLC
300 Coddington Highway, Unit 101
Middletown, RI 02842

Customers will be notified when their order is ready for pickup.

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